Turn every complaint into a retention opportunity.
For business owners who want to know when a client relationship is at risk — and what to do about it before it becomes a lost account.
You
This customer is upset about a delayed delivery. What should I say?
Reputation Guard
What Customer Support Does
Reputation Guard applies Service Blueprinting to every complaint and review — identifying not just what went wrong, but where in your customer journey the breakdown occurred. You get a professional on-brand response drafted instantly, plus a clear internal insight: what to fix in your process so this doesn't happen again.
Why Reputation Guard Works Differently
The Vault
Every response is grounded in your actual brand voice and SOPs. Aki doesn't improvise — it applies your defined standards, consistently, so every reply sounds like you at your best.
Bilingual by Default
Handles inquiries in English and Spanish natively, so every customer receives a response that feels like it was written for them specifically.
Aki-Coordinated
Aki connects the dots across your business. A support complaint about billing? Aki identifies the journey breakdown point and surfaces it alongside the reply, so you can fix the process — not just the ticket.
Stop guessing. Start operating.
| The Manual Way | The Tsunu Way |
|---|---|
| Agents searching through PDFs to find the right answer | Instant draft sourced from your exact uploaded documentation |
| Inconsistent replies depending on who's working that day | One standard applied every time, across every team member |
| Customers waiting hours for a response in their language | Bilingual replies drafted immediately, no translation delay |
| AI tools making up policy details that don't exist | Responses that only reference what you've actually uploaded |
The Manual Way
Agents searching through PDFs to find the right answer
The Tsunu Way
Instant draft sourced from your exact uploaded documentation
The Manual Way
Inconsistent replies depending on who's working that day
The Tsunu Way
One standard applied every time, across every team member
The Manual Way
Customers waiting hours for a response in their language
The Tsunu Way
Bilingual replies drafted immediately, no translation delay
The Manual Way
AI tools making up policy details that don't exist
The Tsunu Way
Responses that only reference what you've actually uploaded
If you’ve said this, this assistant is for you.
Our support replies are inconsistent — every agent says something slightly different.
We can’t scale support without hiring, but hiring is too expensive right now.
Customers email us in Spanish and we don’t always have someone available to respond.
What Reputation Guard Does
Triages reviews and complaints with sentiment, urgency, and journey breakdown identification
Drafts professional on-brand responses grounded in your Brand Voice and SOPs
Flags at-risk clients who haven't been contacted in 30+ days and drafts warm check-in emails
Identifies upsell and cross-sell signals hidden inside support interactions
Generates polished FAQ documents in your brand voice, ready to publish — exported as DOCX
Deploy Customer Support
Every complaint is a signal. Reputation Guard reads it so you don't miss what matters.